Privacy Policy ace333 — Our Commitment to Protecting Your Information

1Introduction

Ace333 is an online casino platform operating to meet the entertainment needs of adult users in Malaysia. We understand that your trust in us depends not only on the quality of the games we offer, but also on how we handle the personal information you share with us.

This Privacy Policy is designed to give you a clear and transparent overview of every aspect of our data handling — from the point of collection through to deletion. We are committed to ensuring your information is managed with full integrity, in line with the Malaysian Personal Data Protection Act 2010 (PDPA) and international industry best practices.

This Policy applies to all users who access the ace333 platform via the website, mobile app, or any digital channel we operate. In the event of any conflict between this Policy and any other document, this Privacy Policy shall prevail unless otherwise stated in writing.

2Information We Collect

Ace333 collects your personal information through various means as you interact with our platform. The following are the categories of information we collect:

2.1 Information You Provide Directly

• Full name as per identity card;
• Date of birth and gender;
• Email address and mobile phone number;
• Current residential address;
• Account username and password;
• Bank account or e-wallet details for deposit and withdrawal purposes;
• Identity verification documents such as a national ID card or passport (for the KYC process).

2.2 Information Collected Automatically

• IP address and IP-based geographic location;
• Device type, operating system, and web browser version;
• Activity records within the platform, including games played, wagering amounts, and session duration;
• Cookies and related tracking technology data;
• Server access logs that record requests made to our platform.

2.3 Information from Third Parties

In certain cases, ace333 may receive additional information about you from trusted third parties, including identity verification service providers, financial institutions for transaction verification, and regulatory authorities for legal compliance purposes.

3How We Use Your Data

The personal information we collect is used responsibly for specific and legitimate purposes. Below is a summary table of how your data is used:

Ace333 will not use your data for any purpose other than those stated above without first obtaining your consent. You may withdraw consent for marketing purposes at any time by contacting our support team.

4Information Sharing & Disclosure

Ace333 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, under limited and controlled circumstances, your information may be shared with the following parties:

4.1 Service Providers

Ace333 works with carefully selected third-party service providers to support platform operations, including payment gateway providers, identity verification services, cloud computing, and platform analytics. All providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

4.2 Legal Authorities

Ace333 will disclose your personal information to regulatory authorities, law enforcement agencies, or courts when required to do so under applicable Malaysian law, or where there is a legitimate need to prevent crime or protect public safety.

4.3 Business Transfers

Should ace333 be involved in any merger, acquisition, or business asset transfer, user data may be transferred as part of those assets. You will be given advance notice and have the option to delete your account before any such transfer takes place.

5Cookies & Tracking Technologies

Ace333 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage patterns, and deliver more relevant content to you. The following are the types of cookies we use:

5.1 Necessary Cookies

These cookies are essential for the core functionality of the ace333 platform and cannot be disabled. They include login session cookies, security cookies, and language preference cookies. Without these cookies, the platform will not function properly.

5.2 Analytics Cookies

We use analytics cookies to understand how users interact with the ace333 platform. This information helps us improve the design, performance, and overall experience of the platform. Analytics data is collected in aggregate and does not identify individuals personally.

5.3 Preference Cookies

Preference cookies allow ace333 to remember your choices such as language, display theme, and other settings so you do not need to reconfigure them each time you log in to the platform.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the ace333 platform.

6Data Security

The security of your personal data is a responsibility we take extremely seriously at ace333. We implement comprehensive technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

6.1 Technical Security Measures

• 256-bit SSL encryption for all data communications between users and servers;
• Encryption of sensitive data in databases using the latest encryption algorithms;
• Web application firewall (WAF) to protect against cyber attacks;
• Intrusion detection and prevention system (IDS/IPS) operating 24 hours a day;
• Two-factor authentication (2FA) available for all user accounts;
• Periodic security vulnerability scanning by an independent expert team.

6.2 Organisational Security Measures

• Mandatory data security training for all ace333 staff;
• Access control policy based on the principle of least privilege;
• Internal and external security audits conducted on a regular basis;
• A tested and prepared security incident response plan;
• Binding confidentiality agreements with all staff and contractors.

7Data Retention & Deletion Period

Ace333 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

In general, data retention periods are as follows:

• Active account data is retained for the duration your account remains active, plus any additional period required by regulatory obligations;
• Financial transaction records are retained for the minimum period required by Malaysia's tax and financial laws;
• Customer support communication logs are retained for a defined period for reference and service improvement purposes;
• KYC data is retained in accordance with applicable anti-money laundering (AML) regulatory requirements.

When your data is no longer needed, ace333 will delete it or render it unidentifiable using secure, irreversible methods. You may request early deletion of your data, subject to any legal requirements that may obligate us to retain certain records.

8Your Rights Over Personal Data

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by ace333. We fully respect and facilitate the exercise of these rights:

To exercise any of the rights above, please contact the ace333 data protection team through our customer support channels. We will process your request within a reasonable timeframe and keep you informed of the progress.

9Children's Privacy

The ace333 platform is exclusively for adult users aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the associated account. Parents or guardians who become aware that their child has provided information to ace333 without authorisation are requested to contact us immediately.

10Amendments to the Privacy Policy

Ace333 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our platform services. The date of the most recent update will always be displayed at the top of this page.

For material amendments or those that significantly affect your rights, ace333 will notify you via your registered email or in-platform notification at least thirty (30) days before the amendment takes effect. Your continued use of the ace333 platform after such notice is issued will be deemed as your acceptance of the amendment.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you disagree with any amendment, you have the right to close your account and stop using the ace333 platform.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the ace333 Data Protection Officer (DPO) team is ready to assist you.

You may contact us via:

• Live chat within the ace333 platform, available 24 hours a day, 7 days a week;
• Page FAQ us for privacy-related frequently asked questions;
• The customer support section, accessible after logging in to your account.

We are committed to responding to all privacy-related enquiries within a reasonable working timeframe. For requests involving data rights such as access, correction, or deletion, please include sufficient information for us to verify your identity before processing your request.